Shipping policy

Where are my products coming from?

We have manufacturing, fulfillment and shipping partners all around the world. We have partners located in United States, Asia and Europe. So if you order multiple items it’s possible they may come in different packages and/or delivered at different times from any one of our global warehouses.

Where do you ship and how much does it cost?

We are now offering FREE worldwide shipping on orders over 60$ (limited time promotion)

Delivery costs for orders under 59.99$ are 10$

How long will it take for my order to be delivered?

We ship all around the world so delivery times will depend on your country of residence. It’s also important to note that multiple products in your order may ship from various locations.

We want to make sure you get your order as quickly as possible while keeping costs down so we can always give you the best deal.

We process orders within three to five days from the order date Mondays through Fridays. The orders are then shipped the next day after processing. 

Depending on your location, it may take anywhere from 10 to 30 days for your items to get to you. This primarily depends on your local customs and import procedures. Below are the most typical time frames for your region:

Please note order delivery time can be affected by holidays, weather conditions, customs laws and other variables out of your or our hands. Please understand we cannot be held responsible for these situations.

Please understand that due to COVID-19 shipments may delay. The registration of the parcels in the importing sorting centres around the world is still slower than normal due to outbreak situations. The national posts hold the packages because of the high volume of shipments being processed from overseas.

Please understand that we do not have control over the delays. All the parcels are insured. If it has gone 12 weeks after we have shipped your order and you have still not received it, please contact us immediately. The estimated shipping times are only the estimates. We guarantee 12 weeks for delivery.

We can only guarantee that we will process and ship orders within 3-5 days depending on orders volume, please understand that once the parcel is handed over to the courier we do not have control over it.

 

Who is responsible for getting my order through Customs & Regulations?

Please note you are responsible for checking your local mail regulations and laws for restricted items. Because we ship to 50+ different countries we cannot be held liable for any items that are not accepted due to the laws of a specific country.

How can I track my order?

We will send you an email with a tracking code for your order within 8 to 10 business days of your order date. This email will let you know how to track your package.

This is due to the global logistics and shipping required to get your products to you and still keep your order and shipping costs low.

Please contact us if you do not receive tracking confirmation within the timeline described above.

Why can’t track my order?

It may take anywhere from 8 to 10 business days for the tracking information to be displayed due to Customs and Regulations. If a tracking number is not found after this time period, here are some possible reasons:

• The shipping company has not supplied us with most recent delivery information
• The tracking information supplied to us is wrong
• The order has already been delivered a long time ago and the shipping company has removed it from it’s systems

We suggest you can contact our Customer Service center at SUPPORT@THEHYPEPUPPYSTORE.COM in those situations and we will provide you with your tracking number via email. You can also check the status of your order on our "Track your order section" located at the top bar menu of our website.

We will also contact the shipping company on your behalf and get any other information we can for you to help you get your items in a timely manner.

The courier tried to deliver the package but I wasn't at home. What should I do now?

Please contact your shipping company. What they usually do is to attempt to deliver it again the next day or give you a special tracking number for you to pick up the package locally.

I ordered multiple items but I did not receive all of you items. What do I do?

We work very hard to bring you the best deals at the best price so you can save money. In order to “hook you up” we may ship items from multiple locations around the world that can take longer than usual for the items to make it to you. Please allow some time for all of your items to arrive based on the information shared on this page.

I tracked my order and the status says “Return to Sender.” What should I do now?

In the event that the package was returned back to us you will need to contact our Customer Service by emailing SUPPORT@THEHYPEPUPPYSTORE.COM. Our support team will be happy to arrange replacement for you in most cases.

As the recipient of the items, you will have sole responsibility for tracking your order and submitting necessary information to local customs or shipping companies.

The order tracker says my order was delivered but I haven’t received it yet. What should I do?

Please note that we provide a tracking number to each customer for each order.  Kindly contact your local shipping company or postal office to find out if the package has arrived at your location.

We are not responsible for any stolen packages or those misplaced by a Shipping company. Your local courier will take responsability for this.

Are there any other important additional details regarding delivery that I should know?

Your local customs office may require additional documents and may need more time to clear your package which may delay the estimated delivery time. Your order will be delivered to you by the local post office, a local courier, or an international shipping company.

Depending on your location, most orders will be delivered by your local postal company so you will get your package in the regular mail. If you are not home when the package is delivered, the shipping company may leave the order by your door, or a notice card may be left by the postal service to advise on how and where your delivery can be picked up.

Will I be charged with customs and taxes?

The prices displayed on our website do not include taxes, which means you MAY be liable to pay for duties and taxes once you receive your order (this is very unlikely to happen).

Additional import taxes, duties and related customs fees may be charged to you once your order arrives at its final destination. The specific decisions regarding Customs are primarily determined by your local Customs laws.

We cannot be held responsible for the payment of these Customs, duties, or tax charges. We are also not responsible for delays caused by the Customs Department in your country. For specific details of charges and delivery timelines, please contact your local Customs Office.